PRIVACY POLICY
We respect your privacy and are committed to protecting it in accordance with this policy ("Policy"). This document outlines the categories of information we collect or that you may provide ("Personal Information") within the "iloveyou" mobile app ("Mobile Application" or "Service") and its connected products and services ("Services"). It also explains our practices for gathering, using, maintaining, protecting, and disclosing that data, along with the options available to you regarding your Personal Information and how to access or update it.
This Policy forms a legally binding agreement between you ("User", "you", or "your") and iloveyou llc ("iloveyou llc", "we", "us", or "our"). If you are entering into this agreement on behalf of a corporate entity or organization, you confirm that you possess the legal authority to bind that entity to these terms. If you lack such authority or do not consent to these terms, you must not accept this Policy and may not access or use the Mobile Application and Services. By using the Mobile Application and Services, you acknowledge that you have read, understood, and agreed to be bound by this Policy. This document does not extend to the practices of third-party organizations that we do not own or control, or to individuals we do not employ or manage.
Automatic collection of information
When you access the Mobile Application, our servers automatically log details transmitted by your device. This data may encompass your device's IP address, your search activity within the app, access timestamps and dates, and related diagnostic statistics.
We also record the date you were last active in the app, so we can understand how many people use iloveyou and how often.
Automatically collected data is utilized exclusively to detect potential security abuses and build aggregate statistical metrics regarding application usage. This statistical information is processed in a manner that prevents the identification of any individual user.
Collection of personal information
You can browse and use the Mobile Application and Services without disclosing your identity or revealing information that identifies you as a specific individual. However, accessing certain application features may require you to provide personal details (such as your name and email address).
We collect and store information you knowingly supply when creating an account, publishing content, or completing forms in the Mobile Application. Where applicable, this information may include:
Account details: Usernames, unique user IDs, passwords, and related credentials.
Contact information: Email addresses, phone numbers, and related communication details. We use your phone number to send you a one-time verification code by text message, and to prevent one person creating multiple accounts.
Basic personal information: Full names, pronouns, and general profile details.
Date of birth: Collected when you create an account, and used to confirm that you meet our minimum age requirement.
Places you type: Locations you choose to enter yourself, such as on your profile or on a post. We do not collect your device's location, and the app never requests access to it.
Device feature permissions: Access to your camera and photo library, requested only when you choose to add a photo, and only with your permission.
Information regarding others: Details submitted about friends or contacts, such as tagging another member in a post.
User-submitted content: Uploaded materials such as posts, photos, comments, messages, and feedback.
You may choose not to share your Personal Information; however, doing so may prevent you from utilizing specific features within the Mobile Application. Users seeking clarity on mandatory versus optional inputs are welcome to contact us.
Use and processing of collected information
We act as both a data controller and a data processor depending on the operational context. We serve as a data controller when requesting Personal Information required to ensure your access and use of the Services, as we dictate the purposes and methods of processing. We act as a data processor when you submit Personal Information through the app, as we do not own or control that data and process it solely under your instructions.
To make the Mobile Application and Services available, or to fulfill statutory obligations, we collect and process Personal Information for the following purposes:
Creating and administering user accounts
Confirming that you meet our minimum age requirement
Transmitting administrative notices and operational communications
Sending service updates and feature announcements
Responding to user inquiries and providing technical support
Requesting user feedback and survey responses
Improving user experience and application functionality
Enforcing our policies and Terms and Conditions
Safeguarding the platform against abuse, fraud, and malicious users
Responding to legal demands and preventing harm
Operating and managing the Mobile Application and Services
Data processing relies on how you interact with the app, your location, and applicable legal grounds (such as your explicit consent, contractual performance, legal obligations, public interest tasks, or legitimate business interests). In certain jurisdictions, regulations allow processing until you object via an opt-out. We can clarify the specific legal basis applying to your data upon request.
Managing information
When you request the deletion of your account, we erase your profile, posts, messages, and other content. We retain only a one-way encrypted (hashed) form of your email address and phone number. This cryptographic hash cannot be read or reversed into your actual email address or phone number. We utilize this record for one exclusive purpose: if you create a new account in the future, it allows us to place you back into your original community rather than assigning you to a new one. This hashed data is never used for marketing, advertising, or profiling, and it is never shared with third parties.
Disclosure of information
To safeguard your privacy, we do not sell or share your Personal Information with third parties.
We use service providers to operate the Mobile Application and Services, including Amazon Web Services (hosting and email delivery) and Twilio (verification text messages). These providers process information on our behalf, only as needed to provide their service to us, and may not use it for their own purposes.
We disclose Personal Information only when mandated or permitted by law—such as to comply with a subpoena, court order, or legal process—or when we believe in good faith that disclosure is necessary to defend our rights, protect user safety, investigate fraudulent activity, or respond to official government requests.
Retention of information
We retain your Personal Information for as long as necessary to comply with statutory duties, maintain active user accounts, complete orders, enforce our policies, and resolve disputes, unless a longer retention period is required by law.
Aggregated data derived from your Personal Information may be retained after updates or deletions, provided it cannot identify you personally. Once retention periods expire, your Personal Information is permanently erased, rendering rights of access, deletion, rectification, or data portability unenforceable.
Privacy of children
You must be at least 13 years old to create an account or use the Mobile Application and Services. We do not knowingly solicit or collect Personal Information from children under 13 years of age. If you are under 13, please do not submit personal details through our Services. If you suspect a child under 13 has submitted Personal Information to us, please contact us at iloveyou.mgmt@gmail.com to request its prompt removal, and we will delete the information and close the account.
We advise parents and legal guardians to monitor their children's internet usage and help enforce this Policy by instructing them never to share personal data online without permission.
When you create an account, we may send you occasional email updates about iloveyou, such as new features and community news. You can turn these off at any time under Settings in the app, or by using the unsubscribe instructions included in any such message.
We keep your email address confidential and will not share it with third parties for their own marketing. In compliance with CAN-SPAM regulations, these emails clearly identify the sender and provide simple opt-out instructions.
Essential account emails — such as verification codes and password reset codes — are not marketing, and will continue to be delivered even if you turn off updates, because they are required to keep your account working.
Push notifications
We offer voluntary push notifications. To ensure messages reach your device, we use unique device tokens supplied by your mobile operating system. These tokens do not reveal your personal identity or direct contact details to us. You can disable push notifications at any time through your mobile device settings, and can choose which kinds you receive under Settings in the app.
Links to other resources
The Mobile Application contains links to external websites and resources not operated or controlled by us. We are not responsible for the privacy practices of third-party platforms. We encourage you to review the privacy statements of any external site you visit.
Information security
No internet or wireless transmission can be guaranteed to be completely secure. You acknowledge that security limitations exist beyond our control, that absolute protection of transmitted data cannot be guaranteed, and that third parties could potentially intercept data in transit despite our efforts.
Because security depends in part on your device and credential protection, you are responsible for maintaining proper security measures on your personal equipment.
Data breach
If we become aware that security has been compromised or user data disclosed to unauthorized third parties due to external threats or fraud, we reserve the right to investigate, report, and cooperate with law enforcement authorities.
In the event of a breach posing a reasonable risk of harm to users (or where notification is required by law), we will make reasonable efforts to notify affected individuals via in-app notices or direct communication, and report to regulatory bodies where required.
Access by our team
Our team uses an internal dashboard to operate and moderate iloveyou. Through it, authorised staff can view and search the parts of the app that are already visible to other members of a fruit community: public posts and their comments, including posts in public groups; public groups and public events; and basic profile information — display name, username, profile photo, fruit community, join date, last active date, and whether email and phone are verified.
Staff cannot access, through this dashboard or by any other means: direct messages between members; accounts set to private, or anything posted by them; posts limited to friends; private groups; or private events. We count how many messages are sent, as a measure of how much the app is being used. We do not have access to their contents.
When a member reports a post or comment, authorised staff can open and review the reported content in order to decide whether it breaks our rules. This includes reported content that staff would not otherwise be able to see.
If content breaks our rules we may hide it from other members, and we may suspend the account responsible. We keep a record of each moderation decision — what was acted on, who acted, the reason given, and when — for as long as necessary to review and defend those decisions. Content we have removed is hidden from other members but retained as part of that record.
Changes and amendments
We reserve the right to modify this Policy at our discretion at any time. Updates will be announced via in-app notifications or through the contact details you provided.
Revised versions become effective immediately upon posting unless specified otherwise. Continued use of the Services after revisions take effect constitutes consent to the updated terms. However, your data will not be used in a materially different manner than stated when collected without your consent.
Acceptance of this policy
You confirm that you have read this Policy and agree to all of its terms and conditions. By accessing the Mobile Application and Services, you agree to be bound by this Policy.
Contacting us
If you have questions, concerns, complaints, or wish to exercise your legal privacy rights, please reach out to us at:
Email: iloveyou.mgmt@gmail.com
We will attempt to resolve complaints and honor privacy requests as quickly as possible within statutory timeframes. If you feel your concerns have not been adequately addressed, you may escalate the matter to your regional data protection authority.
This document was last updated on August 13, 2026.